To safeguard student and employee health, all appointments are being held online. Appointments can be scheduled, viewed, and canceled using the links below.
Learn more about our online appointments here.
Every appointment is different, but common session uses include:
Reviewing course material
Studying for an exam
Mapping out a paper
Discussing challenging texts
Developing study strategies
Practicing math skills
Locating and citing sources
Planning a revision
Online Tutoring FAQ
Online appointments use a web-tool called GoBoard or, upon request, Zoom. Like Zoom, GoBoard allows video conferencing and screen sharing. GoBoard also has an interactive whiteboard where tutors and students can brainstorm, solve equations, share resources, and take notes.
When you sign up for an online appointment, you’ll receive directions to get started with GoBoard. They’ll come as an attachment on your appointment confirmation. You can also look at them here.
Here are the basics | Right before your session, you will receive an invitation from GoBoard in your student email. You’ll open the invitation, click on the link, enter your name and email, and enable your camera and microphone. That’s it.
Once you’re in, your tutor or consultant can show you how to upload a file, screen share, draw, and type on the whiteboard.
GoBoard is a web-tool. You’ll need a reliable internet connection with an upload and download speed of at least 5mbps. If you’re not sure of your internet speed, you can test it here. Most people don’t have a problem.
GoBoard works best on the Google Chrome browser, but it is also compatible with Mozilla Firefox and Safari. Unfortunately, GoBoard is not compatible with Microsoft Edge or Internet Explorer and the GoBoard app is no longer supported.
GoBoard also works best if you have a camera and microphone. Camera shy? No microphone? You don’t need to have a camera to use GoBoard, and if you don’t have a microphone, you can use the chat tool.
GoBoard doesn’t work on phones. If you’re using your phone or need closed captioning, your tutor can set up a Zoom session. Just let us know in advance.
You can reach out to your tutor directly or send Katie Nolan, our College Services Associate, an email at email@example.com. She’ll relay the message and your tutor will send you a Zoom invitation by email.
If Zoom also isn’t an option for you, let Katie know. We’ll all do our best to find something that will work for you.
Although appointments are scheduled for half an hour, we recognize that many things take longer online. For that reason, your session may last up to 45 minutes.
Yes. You don’t need a tutor to use GoBoard. If you want to start a study group, check in with classmates, or just connect with friends, use these directions.
We made a guide for that. Check it out here.
If you want to share a Microsoft Word or Google Docs document, you can save it as a PDF or use screen sharing.
Connection issues often have to do with limited bandwidth. To increase the bandwidth available for GoBoard, try the following:
Close all other tabs and operations running on your device and on your Internet connection.
If possible, hard connect to your internet instead of using Wi-Fi.
Instead of screen-sharing, import images and PDFs.
Turn your camera off and try using only audio.
Call 315-792-5517 or stop by one of our locations and ask at the front desk.
Sessions are most productive when students bring relevant assignment guidelines, drafts, and course materials.
Appointments are a half-hour long and can be scheduled up to a week in advance.
Utica tutors are located in the Math Lab, Writing Lab, or in the blue chairs of the common area of room 129 in Francis A. Wilcox Hall.
Rome tutors are temporarily located in room 102 in Plumley Complex.
Maybe. Students registered with the Office of Accessibility Resources sometimes qualify for additional tutoring time.
Visit the Office of Accessibility Resources in the Learning Commons (WH 129A-E) to find out more.
Yes, all students can work with up to three different tutors a day and can see any individual tutor up to three times a week.
The Math Lab accepts walk-ins and scheduled appointments. Writing consultants and content tutors work primarily by appointment but will accept walk-ins if they have no students scheduled.
While you may work on take-home exams in the Learning Commons, tutors cannot assist you without written instructor permission.
Although we do not offer a proofreading service, writing consultants will help you figure out what to focus on in your revision, assist you in identifying patterns of error, and give you tips and tools to help correct those errors.
You may cancel your appointment online up to an hour before it is scheduled to begin. For last-minute cancellations, call 315-792-5517 or come in. If you miss three appointments without canceling, you will be blocked from making future appointments and must meet with the Learning Commons director to discuss further tutoring.