TUTORS have been providing individualized academic support since Ancient Greece. Their work takes many forms. Our tutors and consultants use kindness, questions, critical dialogue, and responsive instruction to help students build on their strengths, connect to course material, and gain confidence as learners and thinkers.

Every appointment is different, but common session uses include: 

Reviewing course material
Studying for an exam
Mapping out a paper
Discussing challenging texts
Developing study strategies
Practicing math skills
Locating and citing sources
Planning a revision


Frequently Asked Questions 

Online appointments make use of Zoom or, upon request, GoBoard or Google Meet. 

  1. A few minutes before your appointment, your tutor will send a link and session password to your student email.  

  2. If you've previously downloaded the Zoom desktop client or mobile app, you can simply click the link and enter the password.

  3. If you've never used Zoom before, you will be prompted to download the software before you can enter the password. It's pretty quick. 

  4. Once you're in, enable your microphone and camera and you're ready to get started.

If you don't like Zoom, consider GoBoard and Google Meet. All platforms use video conferencing and screen sharing, but each has distinct advantages and disadvantages. 

  • GoBoard tends to take up more bandwidth than the other platforms, but its whiteboard is packed with features and it automatically provides users with a PDF of their session notes. For complex equations, real time collaboration on documents, and image uploads, it can be well worth using. 

  • Google Meet doesn't have an integrated whiteboard, so its best when any collaboration can be done through screen sharing. Still, it takes up the least bandwidth of any the platforms and is the only one to feature real-time closed captioning. 

No, you can participate in a Zoom, GoBoard or Google Meet session without having an account. 

In the spring, some students got very comfortable with GoBoard. If you prefer that platform, simply reply to your tutor's invitation and let them know your preference.

Keep an eye on your student email. You will receive an invitation from GoBoard there. Open the invitation, click on the link, enter your name and MVCC email, and enable your camera and microphone. That’s it.

If you want an illustrated guide to the process, click here

Once you’re in, your tutor or consultant can show you how to upload a file, screen share, draw, and type on the whiteboard.  

Each system has some unique requirements, but they have the following in common:

  • You'll need a reliable internet connection

  • They work best with a web camera and microphone

Learn more about each platform's system requirements by clicking the links below. Know that most students don't have any problem connecting.   

  • Zoom

  • Zoom Mobile App

  • Google Meet

  • GoBoard

    • GoBoard works best on the Google Chrome browser, but it is also compatible with Mozilla Firefox and Safari. Unfortunately, GoBoard is not compatible with Microsoft Edge or Internet Explorer and the GoBoard app is no longer supported.  

The Zoom Mobile App is available on iOS, iPadOS, and Android. Note that screen sharing does not function on the app. 

Google Meet offers an app for iPhone, iPad, and Android devices. 

GoBoard does not have an option for tablets or smartphones. 

On campus appointments are a half-hour long. Because some processes take longer online, online appointment are scheduled for a half hour but may last up to fifty minutes.

Yes. Unlike Zoom, GoBoard doesn't set time limits for group sessions, so it's great for study groups. If you want to start a study group, check in with classmates, or just connect with friends, use these directions

We made a guide for that. Check it out here.

If you want to share a Microsoft Word or Google Docs document, you can save it as a PDF or use screen sharing.

Connection issues often have to do with limited bandwidth. To increase the bandwidth, try the following:

  • Close all other tabs and operations running on your device and on your Internet connection.

  • If possible, hard connect to your internet instead of using Wi-Fi.

  • Instead of screen-sharing, send documents and images by email.

  • Turn your camera off and try using only audio.

Check out our appointment making guide

Call 315-792-5517 or stop by 129 Francis A. Wilcox Hall between 8:30 a.m. and 4:30 p.m. and ask at the front desk.

Sessions are most productive when students have relevant assignment guidelines, drafts, and course materials. Digital copies of assignments, readings, and drafts can be screenshared. 

Off-campus appointments are online on Zoom.

Utica tutors are located in the Math Lab, Writing Lab, or in the blue chairs of the common area of room 129 in Francis A. Wilcox Hall.

Rome tutors are temporarily located in room 111 within the library in Plumley Complex.

Maybe. Students registered with the Office of Accessibility Resources sometimes qualify for additional tutoring time.

Call 315-792-5644 or visit the Office of Accessibility Resources in the Learning Commons (WH 129A-E) to find out more.

Yes, all students can work with up to three different tutors a day and can see any individual tutor up to three times a week.

In the fall 2020 semester, to safeguard the health of students and employees, tutors and writing consultants will only be available by appointment.

While you may work on take-home exams in the Learning Commons, tutors cannot assist you without written instructor permission.

Although we do not offer a proofreading service, writing consultants will help you figure out what to focus on in your revision, assist you in identifying patterns of error, and give you tips and tools to help correct those errors.

You may cancel your appointment online up to an hour before it is scheduled to begin. For last-minute cancellations, call 315-792-5517 or come in. If you miss three appointments without canceling, you will be blocked from making future appointments and must meet with the Learning Commons director or fill out the form below  to discuss further tutoring.

If you've missed three appointment without canceling, you'll be blocked from making appointments until you connect with the Learning Commons' director, Ibrahim Rosic. To get started with that process and explain what happened, download this form. Complete it, save it, and send it to Ibrahim at irosic@mvcc.edu