Help Desk FAQ | MVCC | Mohawk Valley Community College
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Help Desk FAQ

The Help Desk exists to assist students, whether it is the location of a class or event on campus, or where to go on the web to sign the master promissory note for a loan.  If we don’t have the answer, we will help get you to the people who do.

The Help Desk is responsible for coordinating over 10,000 SOS calls made to students each year to help them stay on track from enrollment to graduation. In addition, the desk take hundreds of phone calls and “Ask MVCC” email questions each month.

What are the help desk hours?

The Enrollment Help Desk in Payne Hall (or the Student Services office on the Rome campus) is staffed 8:30 am-6:00 pm Mondays –Thursdays and 8:30-4:30 Fridays all year round with the exception of the holiday week in December.

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How do I log into my MVCC email account?

Once you are accepted as a student you will receive your MVCC e-mail address from the First Year Experience office.

Student email accounts are accessed using the following formula:

Login: first initial, last name and day of birth.   So Jane Doe born Dec. 5 is jdoe05

Password: last four digits of the SSN

It is common mistake to include the whole email address in the login.  For the purpose of logging into your email account, leave off the 

If this doesn’t work, then the IT Help Desk or the Student Service Center Help Desk (315-731-5800) can assist you in fixing the problem.

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How do I change my E-Mail Password?


Sign into a computer.  Press Ctrl Alt Delete.

Click on "Change Password."


Open Internet Explorer and log into email on

Select the Gear ICON in top right corner.  Select "Change Password."

Please Note: The recommended browser is Internet Explorer. Other browsers will be supported in the future.

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How do I log into SIRS? What is my SIRS pin? How do I reset my pin if I can't remember it?

Go to Go to Current Students. Click on the SIRS link with the key symbol.

SIRS ID #: Use your MVCC ID number (beginning with M)

SIRS Pin: The PIN is a six digit number that is issued by Admissions for new matriculated (degree-seeking) students.  A PIN is issued by the Office of Records and Registration for non-matriculated students

Lost or Forgotton Pin: Please visit: for information on how to create a new PIN if you have forgotten yours

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How do I log into Blackboard?

To access Blackboard:

Username: First initial, last name, and day of birth. (e.g.: jdoe05) (Same as your computer account.)

Password: Last four digits of your Social Security Number. (Same as your computer account.)

Please contact Deb Otis at for help with your Blackboard account.


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How do I get my faculty/staff/student ID?

Faculty/Staff: MVCC College ID's are obtained at the Public Safety office on the Utica campus and in the Student Service office on the Rome campus. 

Students: In order to obtain your MVCC ID, you need to have registered for classes and be able to show another photo ID or answer personally identifying questions before your picture is taken.  Once you have your schedule and receive your ID, you can take both to the Bookstore if you wish to purchase your books there.

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I lost my student I.D. Can I get a replacement?

Yes, replacement IDs cost $5.00 or $10.00 for a residence hall ID.

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Can you help me with Financial Aid? Signing up for the placement test? Registration? Paying my bill?

Yes, the Help Desk in Payne Hall can assist with all these self-service functions.  There are computers available for these functions behind the Help Desk.

The Help Desk staff members are more than happy to direct students to the Financial Aid forms, such as FAFSA, TAP, and loan forms, but they are not financial aid advisors.  Students and their parents must complete the FAFSA/TAP themselves; staff can’t do it for them.

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What are the computers behind the Help Desk for?

Students see the computers and think they can print class work, take tests, and work on class assignments. The Help Desk computers are only for enrollment functions (financial aid, SIRS, registration, etc.).

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