• How Online Learning Works
  • Introduction
  • Getting Started
  • Is Online Learning for You?
  • The Blackboard Interface
  • General Navigation
  • Email
  • Discussion Board
  • Chat Areas
  • Help
• Registration Process
  • Step by step interactive chart
  • Process Steps
  • Login Request Form
  • Online Drop Form
• What is Offered Online
  • Degrees & Certificates
  • Current & Upcoming Courses
• Online Student Support
  • Fequently Asked Questions
  • Technical Support
  • Library
  • Tutoring
• Blackboard Login
• Orientations

Help

This Quick Guide to Web-Based Learning at MVCC is meant to serve as a general introduction to MV Online powered by Blackboard. Of course, many other features are available to you  within each class website, as each are unique to the instructor and the course content. To learn more about what's available to you in each class website, such as the Digital Drop Box, the online Gradebook, and the class Roster and your individual Student Homepages, please use the extensive Help files in Blackboard. Explore these features in the Resources section (at the bottom of the navigation menu).

In addition to the Blackboard help files, you have several other resources:

MV Online Home Page (http://www.mvcc.edu/mvonline)

Find a list of Frequently Asked Questions, including information on hardware and software requirements.

Complete the Voyager program for details and examples on everything in this guide, including a self-quiz to see if MV Online courses are right for you and a practice Blackboard course so you can test your navigation skills.

Access an online withdrawal form if you wish to drop an MV Online course.

Your Instructor

Ask questions pertaining to the academic content of the course.

MVCC instructors have class email accounts for your use. For example, if your instructor's name is Pat Jones, the email address would be pjones@student.mvcc.edu. You also may look up your instructor's phone number on the MVCC website (http://www.mvcc.edu) in the Student Resources section.

MV Online Student Support (Be as detailed as possible in explaining your questions, problems, or concerns!)

For technical issues: contact The Blackboard Help Desk at 1.866.361.8865 or click the 'Help" icon located at the top of your Blackboard pages.

For course-related issues: first contact your instructor. If you still need help, contact Jeff Kimball by email (jkimball@mvcc.edu) or by phone (792.5316).

For registration, payment, or financial aid issues:, contact Zyn Jackiw by email (zjackiw@mvcc.edu) or by phone (792.5502).

For disability-related issues, contact Lynn Igoe, the Coordinator for Services to Students with Disabilties, by email (ligoe@mvcc.edu) or by phone (792.5413).