skip to main content


Info-Tech FAQ

About

The MVCC IT department is headed by Paul Katchmar. Our main office is in IT139 (it is through the large openlab in the IT building) and our main line is (315) 731-5711.
We are responsible for all college owned computer hardware, software, printers, toner, servers, and network connections. If you have any questions regarding, or issues with, any of the items mentioned above, please call us at x5711.


FAQ

Who do I call if I need help with something that isn't addressed here?

Call our helpdesk main line at (315) 731-5711

What are the openlab (IT133) hours?
Mon-Thur: 8am-10pm
Friday: 8am-8pm 
Saturday: 10am-6pm
Sunday: 11am-7pm

During the summer the lab is open 8:30am-4pm on weekdays, and closed on weekends.

I need to get the wifi key on my laptop/tablet/phone/toaster.
Our new wireless setup does not have a key for us to provide, instead it authenticates your connection with the same credentials that you use to log into college computers.
Students: choose the wireless network labeled MVCC Public, and when you go to try to use a browser it should redirect you to a page that will ask you for your username and password. Use the same username and password that you use to log into the campus computers and/or your email account.
Employees: follow the same procedure as students with one exception, use the wireless network labeled MVCC Employee. You will also be prompted for a username and password, use the same one that you use to log into your work computer.
That said, sometimes things just don't work like they are supposed to; if you are having trouble connecting bring your device to us in IT139(Utica) or PC121(Rome) and we will help you get connected.

How do I add a printer to my faculty/staff computer?
Adding printers is now really easy (provided nothing goes wrong : ). All you have to do is hit your start button (bottom left corner of the screen) and into the field that says Search Programs and Files type \\mvcc-print\. This should open a window with a list of many printers, select the one with the appropriate room number and double click it. If it asks you anything about trusting this server's driver or anything like that just hit yes. It should do everything else for you automatically.

How do I add a printer to my personal computer?
We do not currently support this functionality.

A student is not able to print. There is no error message, it just doe not print.
We are currently testing out some new print quota software. At the present time, there is a 500 page soft cap on every student's account. If a student uses up their entire print quota, there is currently no cost to refill their page allowance. Just give us a call at x5711 and we will refill their allowance.

My printer is saying "Toner Low"
Most of the college's printers are high capacity models and they will begin to complain about the toner being low when there are still over 1000 prints left. For this reason, we ask that you do not call us about toner replacement until it actually starts printing light. As a general rule, we have all types of toner that the college uses on hand so there is no need to worry about calling it in early to make sure that it is available.

How do I put email on my phone.
You will want to use Microsoft Exchange (ActiveSync) or Corporate Email Icon on the email setup wizard on the phone.
Once in the wizard, the information you will need is:
Students:
- EMAIL : your student email (example) jdoe07@student.mvcc.edu
- USERNAME : your username (example) jdoe07
- PASSWORD : your password that you check your email and log on to the computers with (by default it’s the last 4 digits of your ssn)
- DOMAIN : mvcclabs.edu
- EXCHANGE SERVER : studentmail.mvcc.edu
Staff:
- EMAIL : your student email (example) jdoe@mvcc.edu
- USERNAME : your username (example) jdoe07
- PASSWORD : your password that you check your email and log on to the computers with
- DOMAIN : mvcc.edu
- EXCHANGE SERVER : email.mvcc.edu

How do I access my student folder from home?
Click on Start
Go to all programs
Click on Accessories
Click on Windows Explorer
In the top address bar, type the following: ftp://student-serv.mvcc.edu(external link)
A box will pop up asking for your username and password. The username/password is the one you use to log onto computers and email. EXAMPLE : Username: jdoe07 Password : 1234
You should be logged into your account (NOTE : If you are not in your account but see a listing of folders, select the folder with your name and double clicking on that folder.)
Once your folder is open, files can be copied from your network folder to your own computer or you can copy files from your computer to your folder. (Please Note : You cannot directly save to your network space from home, you must copy to your computer, open the file to work on it, save it on your computer and then copy it back over to your network space.)

To copy files from your network folder to your computer or from your computer to your network folder, you can click (hold down the mouse button) on the desired document, drag it to the location desired and release the mouse button.