Cable TV & Telephone
Cable TV - Channel Line-Up
The College recently updated the Cable TV service to a mostly digital HD service. You do not need an external receiver if your TV has a QAM tuner. The ClearQAM ( CQAM) channel lineup is made up of (80) All Digital Hi-Definition channels including ESPN, Discovery, History, the Weather Channel, NFL Network, International Channels Univision, Telemundo, TWC News, TWC Sports, and Showtime (Analog) premium channel, HBO and (45) Digital Music channels.
• (75 ) Digital HD TV Channels
• Showtime And HBO Premium Channel
• (45) Digital Music channels
Cable TV Tech Support
TO REPORT ANY ISSUES OR PROBLEMS PLEASE CONTACT: TIME WARNER CABLE CUSTOMER CARE
1. Auto Attendant will ask for your 10 digit Phone number or instruct the caller to say, “ I don’t have an account”.
2. Say “ I don’t have an account”
3. Auto Attendant asks “ Are you living in a community where all or part of your services are provided by your Landlord or Campus?
4. Respond - “Yes”
5. Call will then be routed to dedicated bulk customer care Agents
How to Program Channels
The following steps need to be taken upon connecting TV to the CATV Outlet
1. Make sure your TV is set to "cable" and not "antenna".
2. Through the TV "menu" functions perform an auto-scan for channels (May take 10-40 minutes depending on TV model).
Cable TV FAQs
Q: My TV only shows a hand full of channels.
A: repeat Steps above
Q: Will my TV work?
A:Most televisions, except some bargain brands, manufactured after 2009 have a QAM tuner built in and should work well with our system. Televisions older than 2009 will need a digital tuner box. Based on testing on other campuses, an iView 3500STBII Multi-Function Digital Converter Box has been found to work sufficiently. This manufacturer/model is only a suggestion as TWC cannot speak to the manufacturer’s quality control. There are other manufacturers/models of varying prices and quality that you may choose to try. These can be purchased through Best Buy, Wal-Mart, Kmart and other Electronics stores and online. http://www.iviewus.com/index.php/iview-3500stbii.html
Q: My TV shows the channel line-up in a different numbering sequence. Am I getting the proper feed or is the TWC digital channel line-up incorrect?
A: If given a choice of STD, HRC, or IRC for auto-scanning options please select STD. Some digital television sets have tuners within them that change the channel numbering sequence even if scanned with STD. All channels should still be able to be received but may show on different channel numbers than what is shown on the TWC digital channel line-up chart posted online. This channel line-up variance is a product of the specific TV's tuner and is not an item that TWC can control. We have encountered this issue with Samsung but other manufacturers may do the same. If you are missing multiple channels within the line-up please let us know and we will work with you to resolve the matter.
Q: I have a Westinghouse TV and can’t get any TV channels to come up. What do I do?
A: You will need to get a manufacturer’s code. To get this choose information start to scan, go to QAM, on your TV you will see a phone number to call to get your code. You will have to give your TV serial number and then you will receive your code. Enter the code in the TV remote when prompted.
Telephone (subject to change during 2016-17 academic year)
Landline telephone service is provided. A student must request this service by emailing firstname.lastname@example.org. Service is activated twice per semester: week 1 and week 8.
Service includes local and "room to room" telephone service, call waiting, call forwarding, and 3-way calling. There is NO charge for the local services (Utica Area Only). Voice mail is included with phone service. Students may receive long-distance calls from anywhere on this phone with no charge.
How to receive calls: Provide any caller with your (315) 624-- - - - ) number provided to you when your telephone is activated if you request..
How to make calls: To call Public Safety dial 5777. To call RA on Duty dial 5310. To call a Utica area number or a college office, dial 9-the number WITHOUT the area code.