Help Desk FAQ's
The Help Desk exists to assist students, whether it is the location of a class or event on campus, or where to go on the web to sign the master promissory note for a loan. If we don’t have the answer, we will help get you to the people who do.
The Help Desk is responsible for coordinating over 10,000 SOS calls made to students each year to help them stay on track from enrollment to graduation. In addition, the desk take hundreds of phone calls and “Ask MVCC” email questions each month.
- What are the help desk hours?
- Can you help me with Financial Aid? Signing up for the placement test? Registration? Paying my bill?
- How do I fix my email and Blackboard accounts? What do I do if I can’t get into my SIRS account?
- How do I get my faculty/staff/student ID?
- I lost my student I.D. Can I get a replacement?
- What are the computers behind the Help Desk for?
The Help Desk is staffed 8:30 am-7:00 pm Mondays –Thursdays and 8:30-4:30 Fridays all year round with the exception of the ajar week in December.
Yes, the Help Desk in Payne Hall can assist with all these self-service functions. There are computers available for these functions behind the Help Desk.
The Help Desk staff members are more than happy to direct students to the Financial Aid forms, such as FAFSA, TAP, and loan forms, but they are not financial aid advisors. Students and their parents must complete the FAFSA/TAP themselves; staff can’t do it for them.
Student email accounts are accessed using the following formula:
Login: first initial, last name and day of birth. So Jane Doe born Dec. 5 is jdoe05
Password: last four digits of the SSN
It is common mistake to include the whole email address in the login. For the purpose of logging into your email account, leave off the @student.mvcc.edu.
If this doesn’t work, then the IT Help Desk or the Student Service Center Help Desk can assist you in fixing the problem.
Faculty/Staff: The Help Desk staff can pull up your identifying records in the database and take your picture. The ID is produced on the spot.
Students: In order to obtain your MVCC ID, you need to have registered for classes and be able to show another photo ID or answer personally identifying questions before your picture is taken. Once you have your schedule and receive your ID, you can take both to the Bookstore if you wish to purchase your books there.
Yes, replacement IDs cost $5.00 or $10.00 for a residence hall ID.
Students see the computers and think they can print class work, take tests, and work on class assignments. The Help Desk computers are only for enrollment functions (financial aid, SIRS, registration, etc.).