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Student Intake Design Team

Purpose:
Research and explore ideas to make thoughtful and daring recommendations to significantly improve the student intake process.
 

Timeline:
September, 2007 – May, 2008 Phased recommendations to be implemented for spring, summer, and fall registration periods.
 

Charter Sponsor
Executive Team
Process Review Group
 

Contact for Questions
Jennifer DeWeerth
 


Does

  • Research intake practices at identified exemplary community colleges.
  • Identify key components of a streamlined, student–centered intake system that will strengthen the linkages between functions and departments that are part of the student intake process.
  • Engage a professional secret shopper, representing different student profiles, to identify gaps in the current intake system.
  • Provide three models for handling de–registration different from our current process – listing pros and cons of each model.
  • Recommend changes to the current intake system with phased in modifications for spring, summer, and fall semester registration periods (what can be done by when?).

Does Not

  • Conduct focused reviews of individual functions or departments
  • Establish policy

Guiding Points

  • Find a way to allow new students to get what they need in one trip to campus.
  • We are an open–door college – rethink ’matriculation’ and how it limits our speed in serving new students.
  • Design processes that will accommodate all students with various backgrounds, schedules, and needs.
  • Involve other staff and program faculty by asking them to meetings or conduct a quick email survey to gather additional perspectives.
  • Find a way to get the student perspective (i.e., enlist the help of Student Congress, etc.) on what works well and what doesn't with regard to the student intake process.
  • Leverage technology to provide self–service for those who need ’high tech‘ and free staff to spend more time with those who need ’high touch.‘
  • Integrate the preliminary findings from the self–study process.

Community Colleges to Research
Valencia Community College, Orlando, Florida
Cy–Fair Community College, Houston, Texas
Amarillo Community College, Amarillo, Texas
Two SUNY Community Colleges