Workplace Success Courses
Mohawk Valley Community College’s Workplace Success courses are designed to equip students with the skills necessary to get, keep and do well on the job. Students will come away with skills enabling them to be more competitive and valued in the workforce. This course provides a range of skills necessary for success in the workplace, including successful interviewing techniques and communication skills. Other skills include decision making, problem solving, team management, listening and speaking. Leadership styles and cultural diversity in the workplace are also discussed. Each student will be enrolled in MVCC and will receive an official transcript at the completion of the course. The goal of the program is to bring to the attention of these youth the importance of education and to familiarize them with a college type setting.
Successful completion of each class will result in 3 college credits.
WS101 Gateway to Business Success
This course explores the relationship between the development of academic proficiency skills and their relationship to communication within the business environment. Topics include self-assessment, international relations, technology and online learning skills, service learning, campus and community support resources, research skills, career planning and the development of transferable skills, and academic integrity.
WS102 Workplace Literacy
This course provides a range of success in the workplace, including successful interviewing techniques and communication skills. Other skills include decision making, problem solving, team management, and listening and speaking. Leadership styles and cultural diversity in the workplace are also discussed.
WS103 Gateway to Customer Communication
This course covers essential concepts and skills needed for communication in customer service. Critical skills include listening techniques, verbal, and nonverbal communication, and use of technology. Topics include customer information, customer surveys and suggestions, the handling of complaints and adjustments, techniques for dealing with difficult and angry customers, credit services, maintenance, technical service, and the development of new programs.
For more information about Workplace Success Courses, please contact:
Coordinator, Corporate Training